Privacy Policy

About this app

Nisku AI is a business messaging inbox for owners and their teams. It connects to a business's own WhatsApp Business (Cloud API) account so the owner can read incoming customer messages, reply manually or with an AI assistant, run chatbot flows, send campaigns, and manage leads — all from their phone.

This policy explains what the app collects, why, and the choices you have. It is written to match the data-safety information declared on our app store listing. By using Nisku AI you agree to the practices described here.

Information we collect

We collect only the data categories needed to run the app:

• Personal information — your name, email address, phone number and account/user ID, used to create and secure your account.
• Contacts — contact lists you choose to import so you can send campaign or bulk messages to them.
• Photos and videos — an image or video you attach or send inside a chat, or a photo you take with the camera to send.
• Audio — voice notes and audio messages exchanged in your business conversations.
• Files and documents — files you attach in a chat or upload (for example, a CSV contact list).
• App activity — how you interact with the app and the content you create in it: notes, lead tags, deal values, team assignments, AI persona and knowledge, message templates and chatbot flows.
• App info and performance — crash logs, diagnostics and performance data, so we can keep the app stable and fix problems.
• Device identifiers — a device / push-notification token, so we can alert you on your device when a new message arrives.
• WhatsApp conversation data — the customer's WhatsApp display name and phone number and the messages, media and reactions they exchange with your business. This is delivered to us only by Meta's official WhatsApp Cloud API, and only for people who message your connected business number.

What we do NOT collect

To be clear, Nisku AI does not collect or access any of the following:

• Your device's personal SMS or messages from other messaging apps.
• Financial or payment information.
• Your web-browsing history.
• Your location.
• Your calendar.

How we use information

• To display your WhatsApp inbox and let you send and receive messages, media and reactions.
• To generate optional AI-assisted replies and run the chatbot flows you configure.
• To send you push notifications for new customer messages and bot activity.
• To provide CRM features — notes, lead stages, deal values and team assignment.
• To send bulk/campaign messages to the contacts you choose, subject to WhatsApp's rules.
• To operate, secure, troubleshoot and improve the service.

Device permissions

• Notifications — to alert you instantly when a customer messages you.
• Camera — only if you choose to take a photo to send in a chat.
• Photos and media — only if you choose to attach an image or video, or import a contacts file.
• Microphone — only if you choose to record and send a voice note.
• You can grant or revoke these permissions any time in your device settings; the app requests them only when you use the related feature.

How information is shared

We do not sell your personal information or your customers' information. Data is shared only with the service providers needed to run the app:

• Meta / WhatsApp — messages are sent and received through your own WhatsApp Business (Cloud API) account under Meta's terms.
• Expo push service — to deliver notifications to your device.
• AI model providers — message text needed to generate a reply may be processed by our AI provider to produce the suggested response.
• We may disclose information if required by law or to protect the safety, rights or property of users and the public.

Data storage and security

Data is stored on our secured servers and transmitted over encrypted (HTTPS) connections. Access is restricted to your account and the team members you authorise. We take reasonable technical and organisational measures to protect information against unauthorised access, loss or misuse.

Data retention and deletion

We keep conversation and account data for as long as your account is active so the inbox and history remain available to you. You can delete individual messages or whole conversations from within the app at any time.

To delete your account and all associated data, email us at [email protected] and we will remove your data within 30 days, except where we must retain it to meet legal obligations.

Children

Nisku AI is a business tool intended for users aged 16 and above. It is not directed at children.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected on this page with a new "last updated" date.

Contact us

For any privacy question or a data-deletion request, contact NiskuTech at [email protected] or WhatsApp us via niskutech.com. Postal: NiskuTech, India.